Certified Restaurant Manager (CRM) Exam

Exam: 100 questions
For orders larger than 25, please contact sales for training solutions.


The ServSuccess Certified Restaurant Manager (CRM) Exam has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for restaurant professionals who hire and manage staff, develop processes and procedures, and drive budgeting.

The exam focuses on the most important management skills from the following areas:

• Financial management & performance
• Purchasing & cost control
• Finding, hiring and training employees
• Managing employee performance
• Safety & regulations
• Marketing planning & evaluation

If you are in a management position reporting to the General Manager or above, this certification will help you demonstrate your expertise as a manager and leader to current and future employers.

Who should apply?

Examples of the kinds of management positions that qualify for the CRM certification include, but are not limited to: Banquet Chef, Banquet Manager, Catering Manager, Food & Beverage Manager, Food Service Manager, General Manager, Kitchen Manager, Restaurant Manager.

Exam Instructions

Upon purchase, ServSuccess exams require you to complete an online application to ensure you meet the prerequisites.

To apply:

  1. After checkout, select “Go to Learning Dashboard” on the confirmation screen.
  2. (Note: You can also access your application by selecting “My Learning & Exams” in the Welcome menu.)
  3. Select the “Launch” button to begin your application.
  4. Follow the instructions and steps provided.
  5. Provide required documentation and references.
  6. Following submission by references, open and submit application.

Things you should know BEFORE you purchase:

  • To use the online proctoring service through ProctorU, you must have access to a computer (PC or Mac). Mobile phones and tablets are not supported. You must also have a working webcam/mic and a private location.
  • Proctors give directions in English.
  • After your application is approved, you will receive an email with directions for scheduling your exam through ProctorU.
  • If your application is denied, you will be entitled to a refund of your entire purchase price. (Note: Automatic refunds require saving your credit card in your ServSuccess profile.)
  • If you do not show for your scheduled ProctorU exam session or need to reschedule your exam less than 24 hours before your scheduled session, you will have to pay a fee before you can reschedule. It can take up to one (1) business day to allow rescheduling following fee payment.

Exam Prerequisites

Work experience: 
• CRS Certification plus 1,000 hours of industry experience in a management role 
• 2,000 hours of industry experience in a management role 

Previous learning: 
Valid ServSafe Food Protection Manager Certificate or equivalent 

Character reference: 
Reference confirming competencies listed on Character Reference Form